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Innovate Service Centers with a Oracle Bot – Conversational AI achieves 400% ROI
15 15+00:00 September 15+00:00 2021 @ 13:00 - 14:00
ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO products can be found at Independent dealers and Home Depot stores in the U.S., Canada, Mexico, and Puerto Rico.
To improve customer satisfaction, ECHO worked with Fishbowl Solutions to implement the Oracle Bot and integrate it with Oracle Service. ECHO’s digital assistant is available from their website home page making it easy to ask questions about tool repair, parts ordering and warranty information.
In a little over 2 months since going live with Digital Assistant, the Oracle bot is helping ECHO see around 70% deflection rate – answering customers’ questions instead of a live agent.
Attend this webinar if you and your organization are looking to:
- Reduce your overall customer service costs.
- Delight your customers with quick answers to FAQs.
- Understand the options to implement ODA on your website and integrate it with Oracle Service.
- Learn more about ODA’s capabilities and other use cases to help your business.