Are you new to Oracle Cloud applications or considering using Oracle Cloud to host your enterprise application? The customer support experience and tools are markedly different from those you used as an on prem application user --and those differences can be challenging to navigate if you don't understand them. Join us this hour as a veteran Cloud applications user and OATUG Customer Support Council chair --with special guests from Oracle customer support --demystify the differences between on prem and Cloud support. Learning Objectives: 1.) Understand how to access and use Oracle Cloud support tools and platforms. 2.) Learn how to

Managing the dynamic business reporting needs of Hologic, a S&P 500 company specializing in women's health, while providing clarity, transparency, and control, certainly looks like it could be a herculean effort. By utilizing the right tools and the proper techniques, we’ve removed variables so we can clearly demonstrate our reporting processes, while also giving users the flexibility that they need to take things to the next level. Learning Objectives: 1. Transparency throughout the entire technology stack for reporting and clear definitions of roles for segregation of duties 2. The power of flexible, real-time operational reporting across all business functions.