Oracle ASR: Communication Issues

Hello all,
Are you having notifications like this one from you ASR?

ALERT: Oracle Auto Service Request (ASR) has detected a heartbeat failure for these assets.

[list with "Serial"; "Hostnam"; "Information" of affected targets]

IMPACT: ASR would not be able to create a Service Request (SR) if a fault were to occur.
ACTION: Determine why the heartbeat has failed for these assets and resolve the issue.

This is only a notification saying that ASR not able to reach a target.
For detailed information on how to troubleshoot, you can access MOS Oracle Auto Service Request (ASR) No Heartbeat Issue – How to Resolve (Doc ID 1346328.2)

In general why, things to test are:
– Access from ASR server to transport.oracle.com, via https, using port 443.
– Access from ASR server to ASR assets, via http, using port 6481.

Other related things in case of new configuration is the requirement on Java JDK7.
In case of decomissioning targets, you can receive it if you forget to deactivate Asses from ASR. For that: My Oracle Support > Systems > Asset to locate the Asset serial number and deactivate ASR for the asset.

Check below a some quick validation steps I applied on a issue I had for some targets. In my case was only due a temporary network glitch and got solved after a while.

Hope it helps.
Cheers!

export JAVA_HOME=/usr/java/jdk1.8.0_25/
export PATH=$JAVA_HOME/bin:$PATH:/opt/asrmanager/bin
export CLASSPATH=.
[root@oemserver-01]~# asr list_asset |grep exa3
10.10.200.65   exa3db01-ilom                  1705NM1027                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2            
10.10.200.68   exa3db04-ilom                  1709NM1865                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2            
10.10.200.67   exa3db03-ilom                  1709NM186D                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2            
10.10.200.66   exa3db02-ilom                  1710NM1830                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2            
10.10.200.71   exa3cel03-ilom                 1710NM780M                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
10.10.200.69   exa3cel01-ilom                 1710NM7815                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
10.10.200.70   exa3cel02-ilom                 1710NM781D                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
10.10.200.74   exa3cel06-ilom                 1710NM781G                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
10.10.200.73   exa3cel05-ilom                 1710NM781J                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
10.10.200.75   exa3cel07-ilom                 1710NM781V                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
10.10.200.72   exa3cel04-ilom                 1710NM7826                     Enabled  SNMP      ILOM           ORACLE SERVER X6-2L           
[root@oemserver-01]~# 
[root@oemserver-01]~# telnet transport.oracle.com 443
Trying 141.146.1.169...
Connected to lb-transport.oracle.com (141.146.1.169).
Escape character is '^]'.
^C

^C
Connection closed by foreign host.
[root@oemserver-01]~# telnet exa3cel07-ilom 6481
Trying 10.10.200.75...
Connected to exa3cel07-ilom (10.10.200.75).
Escape character is '^]'.
^C
Connection closed by foreign host.
[root@oemserver-01]~# telnet exa3cel06-ilom 6481
Trying 10.10.200.74...
Connected to exa3cel06-ilom (10.10.200.74).
Escape character is '^]'.
^C
Connection closed by foreign host.
[root@oemserver-01]~# telnet exa3cel05-ilom 6481
Trying 10.10.200.73...
Connected to exa3cel05-ilom (10.10.200.73).
Escape character is '^]'.
^C
Connection closed by foreign host.
[root@oemserver-01]~# telnet exa3cel01-ilom 6481
Trying 10.10.200.69...
Connected to exa3cel01-ilom (10.10.200.69).
Escape character is '^]'.
^C
Connection closed by foreign host.
[root@oemserver-01]~# asr list_asset | grep -v Enabled
IP_ADDRESS      HOST_NAME                      SERIAL_NUMBER                  ASR      PROTOCOL  SOURCE         PRODUCT_NAME                  
--------------- ------------------------------ ------------------------------ -------- --------- -------------- ------------------------------

 

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