Hello all,
Are you having notifications like this one from you ASR?
ALERT: Oracle Auto Service Request (ASR) has detected a heartbeat failure for these assets. [list with "Serial"; "Hostnam"; "Information" of affected targets] IMPACT: ASR would not be able to create a Service Request (SR) if a fault were to occur. ACTION: Determine why the heartbeat has failed for these assets and resolve the issue.
This is only a notification saying that ASR not able to reach a target.
For detailed information on how to troubleshoot, you can access MOS Oracle Auto Service Request (ASR) No Heartbeat Issue – How to Resolve (Doc ID 1346328.2)
In general why, things to test are:
– Access from ASR server to transport.oracle.com, via https, using port 443.
– Access from ASR server to ASR assets, via http, using port 6481.
Other related things in case of new configuration is the requirement on Java JDK7.
In case of decomissioning targets, you can receive it if you forget to deactivate Asses from ASR. For that: My Oracle Support > Systems > Asset to locate the Asset serial number and deactivate ASR for the asset.
Check below a some quick validation steps I applied on a issue I had for some targets. In my case was only due a temporary network glitch and got solved after a while.
Hope it helps.
Cheers!
export JAVA_HOME=/usr/java/jdk1.8.0_25/ export PATH=$JAVA_HOME/bin:$PATH:/opt/asrmanager/bin export CLASSPATH=. [root@oemserver-01]~# asr list_asset |grep exa3 10.10.200.65 exa3db01-ilom 1705NM1027 Enabled SNMP ILOM ORACLE SERVER X6-2 10.10.200.68 exa3db04-ilom 1709NM1865 Enabled SNMP ILOM ORACLE SERVER X6-2 10.10.200.67 exa3db03-ilom 1709NM186D Enabled SNMP ILOM ORACLE SERVER X6-2 10.10.200.66 exa3db02-ilom 1710NM1830 Enabled SNMP ILOM ORACLE SERVER X6-2 10.10.200.71 exa3cel03-ilom 1710NM780M Enabled SNMP ILOM ORACLE SERVER X6-2L 10.10.200.69 exa3cel01-ilom 1710NM7815 Enabled SNMP ILOM ORACLE SERVER X6-2L 10.10.200.70 exa3cel02-ilom 1710NM781D Enabled SNMP ILOM ORACLE SERVER X6-2L 10.10.200.74 exa3cel06-ilom 1710NM781G Enabled SNMP ILOM ORACLE SERVER X6-2L 10.10.200.73 exa3cel05-ilom 1710NM781J Enabled SNMP ILOM ORACLE SERVER X6-2L 10.10.200.75 exa3cel07-ilom 1710NM781V Enabled SNMP ILOM ORACLE SERVER X6-2L 10.10.200.72 exa3cel04-ilom 1710NM7826 Enabled SNMP ILOM ORACLE SERVER X6-2L [root@oemserver-01]~# [root@oemserver-01]~# telnet transport.oracle.com 443 Trying 141.146.1.169... Connected to lb-transport.oracle.com (141.146.1.169). Escape character is '^]'. ^C ^C Connection closed by foreign host. [root@oemserver-01]~# telnet exa3cel07-ilom 6481 Trying 10.10.200.75... Connected to exa3cel07-ilom (10.10.200.75). Escape character is '^]'. ^C Connection closed by foreign host. [root@oemserver-01]~# telnet exa3cel06-ilom 6481 Trying 10.10.200.74... Connected to exa3cel06-ilom (10.10.200.74). Escape character is '^]'. ^C Connection closed by foreign host. [root@oemserver-01]~# telnet exa3cel05-ilom 6481 Trying 10.10.200.73... Connected to exa3cel05-ilom (10.10.200.73). Escape character is '^]'. ^C Connection closed by foreign host. [root@oemserver-01]~# telnet exa3cel01-ilom 6481 Trying 10.10.200.69... Connected to exa3cel01-ilom (10.10.200.69). Escape character is '^]'. ^C Connection closed by foreign host. [root@oemserver-01]~# asr list_asset | grep -v Enabled IP_ADDRESS HOST_NAME SERIAL_NUMBER ASR PROTOCOL SOURCE PRODUCT_NAME --------------- ------------------------------ ------------------------------ -------- --------- -------------- ------------------------------
